Finance Subsection: Insights from Clio’s Legal Trends Report * NOTE: VENUE CHANGE*

THIS EVENT WILL NOW BE HELD at the SUTTON PLACE HOTEL

Insights from Clio’s Legal Trends Report

Each year, Clio’s annual Legal Trends Report (LTR) provides new data-driven insights on the practice of law. This year’s report looks closely at legal consumers–what makes them hire? What makes them recommend your services? And what frustrates them most about working with a lawyer?

Here’s a presentation on key takeaways from this year’s report–plus additional insights and recommendations on how to act on some of our most critical findings.

In this talk, you’ll learn:

• How successful firms can incorporate insights from the report into their business and customer service models
• How client satisfaction impacts business, and what your firm can do to measure it
• Emerging client experience trends, and quick wins you can implement for better service

Speaker

Joshua Lenon is Clio’s Lawyer in Residence. An attorney admitted to the New York Bar, Joshua has worked extensively to education lawyers on how technology can enhance their practices, while also teaching tech companies about the unique needs of legal professionals and organizations.